Fully replacing legal secretaries with automation may never happen, because even as their job opportunities dwindle, legal outsourcing providers say there’s some institutional and client-specific nuances that software can’t replicate.
Despite its quick transition to remote working and leveraging more technology, the legal profession isn’t ready to go completely secretary-less yet. While the profession has steadily shrank its secretary pool, legal outsourcing providers said legal assistants who perform practice group and client-specific “human touch” services aren’t easily outsourced or automated. Still, routine and administrative tasks are largely ripe for automation and outsourcing, they noted.
