The Two (2) Rights of any Person whose Local or International Flight is Cancelled in Nigeria.
By Onyekachi Umah,Esq.
(Tip 236)
Where any flight (including both local and international) is cancelled by the airline operating company, it’s passengers are entitled some rights whether or not such flight was re-routed. The Two (2) Rights of any Person whose Local or International Flight is Cancelled in Nigeria are Right To Monetary Compensation and Right to Care which beget the following;
(a.) Immediate payment of compensation of 25% of the fares or ticket price for local flight and 30% for international flight. Such is payable in cash/bank transfer, bank cheque and with agreement of passenger, also payable in travel voucher.
(b.) Refreshments, meals, hotel accommodation, transportation between hotel and airport, free 2 phone calls and SMS/email, where passengers are offered a re-routing alternative flight. This particular benefit will not apply to local flights where notice of cancellation was communicated within at least 24 hours before scheduled time of departure and in respect of international flight within 7 days.
Airlines are to give reasons for cancellation of flight and offer possible alternative transport. Where a flight is cancelled due to unavoidable extraordinary circumstances, the airline will not pay compensation and it is the duty of airline to prove so.
My authorities are
Sections 19.1, 19.2, 19.7, 19.8, 19.9, 19.10, 19.13, 19.14, 19.16 and 19.20 of the Consumer Protection Regulations of the Nigeria Civil Aviation Regulations, 2015.
Credit:SabiLaw
