Jack Dorsey was wearing a hat that said “LOVE” when he fired nearly half his company.
During the all-hands videoconference where he explained the decision to cut more than 4,000 employees – roughly 40% of Block’s global workforce – dozens of thumbs-down emoji cascaded down the screen. One employee asked whether the hat was really the right fashion choice for the occasion.
Dorsey acknowledged the tension directly. “I’d rather it feel awkward and human than efficient and cold,” he wrote in his note to employees. That sentence captures the entire story in ten words.
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